Many thought that, reduced fleet aside, nothing would change.
“I booked this to see what’s changed,” I said to the agent at check-in.
“Nothing’s changed,” she assured me.
Courtesy of ITA Airways
They would continue to use Alitalia-branded products and planes until their own were sorted, he said.
What stood out on board, though, even on day two, was the customer service.
A Few Pre-flight Snafus
ITA’s website is hard to navigate.
But that’s perhaps true of many new companies.
However, the airport’s other lounge was open, and all other airlines seemed to be using it.
For starters, it was the welcome.
Rarely do greetings feel as genuine as they did from purser Stefano and cabin crew members Massimo and Andrea.
They coddled a nervous flier and enforced masks with polite insistence.
Their assiduousness made flying during a pandemic a whole lot less stressful.
On ITA’s short-haul flights, economy passengers get free soft drinks and delicious Italian cookies.
Halfway to London, I felt like I was still in Italy.
By bringing thedolce vitato the skies, ITA could really shine.
For now, ITA’s biggest asset is its thoughtful, attentive staff.
Inbocca al lupo, as the Italians say good luck.
