Twenty minutes later I had reservations at my preferred times for bothno waiting in ticket lines required.
The old-school, real-live-human concierge, it seems, is back.
We know how to create magic, Vannini told me after my stay.
The front lobby desk at Hotel Savoy.Credit:Courtesy of Rocco Forte Hotels
Our members take a personal interest in the success of each guests stay.
They are not commission driven; theyre relationship driven.
That sort of local connection can lead to experiences youd never find on your own.
Knowing your preferences, interests, and tastes in advance lets us arrange exclusive experiences.
We do our utmost to assist everyone who reaches out to us, Vannini says.
Still, honesty and appreciation go a long way, the pros say.
Still, there are always exceptions.
The cardinal rule is, dont call and pretend youre a guest.
As for tipping, concierges say there really is no hard-and-fast rule.
Simple requests such as directions or a nearby shopping recommendation dont warrant a gratuity.
There is no set rate, Bartolone insists.
A gratuity is never expected, but always appreciated, Little notes.
