But, according to theJ.D.

Power, shared in the study’s findings.

“Trust fosters loyalty, enhances the company’s reputation, and differentiates it in a competitive market.

A car in Sequoia National Park

Car driving scenic route in Sequoia National Park, California.Credit:Carmen Martínez Torrón/Getty Images

This leads to higher customer retention and positive word-of-mouth.

Without this trust, even a well-known brand may struggle to maintain long-term relationships with customers.”

After crunching the numbers, the team named National Car Rental the highest in overall customer satisfaction.

Alamo, Hertz, and Ace all ranked higher than the customer average.

See which ones need to work on their game a bit to ensure better satisfaction ratings in 2025 atjdpower.com.